A STUDY ON CHALLENGES FACED BY E-BANKING USERS
Dr. Kirti Virendra Varma Assistant Professor, Department of Commerce, Changu Kana Thakur Arts, Commerce & Science College, New Panvel (Autonomous), 9222364834 kirtivarmackt@gmail.com
co author: Varma Sakshi Virendra Assistant Professor, Department of Commerce, B.K. Birla College Kalyan of Arts, Commerce & Science Kalyan (Empowered Autonomous) 9222396788 Sakshivvarma19@gmail.com
Abstract :E-banking is a major advancement in modern banking that provides customers with unparalleled efficiency, accessibility, and convenience. People may now do many types of banking transactions at any time and from any location, which greatly lessens the need for physical banks. This paper aims to evaluate the challenges faced by e-banking users. The findings of the study indicated that Security concern, Data breaches, Device security, Transaction errors, Poor user experience, Hidden fees, Biometric authentication issues, Dependency on mobile network, Multiple deduction in transaction and Multiple currency and payment method are major challenges faced by the e-banking users.
Keywords: Wilcoxon one-sample signed rank test, e-banking, online banking
